> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ortavox.ai/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ortavox.ai/_mcp/server.

# Agents Overview

> Understanding the core architecture of an Ortavox Agent

An **Agent** is the central brain of an Ortavox interaction.

It handles conversation memory, system prompting, tool selection, and speech synthesis configuration. Every phone call or web call is connected to exactly one active Agent.

## Core Properties

* **Model Configuration**: Select which LLM (e.g., GPT-4o, Claude 3.5 Sonnet) powers the responses.
* **Voice Configuration**: Define the personality and pitch using providers like ElevenLabs, Deepgram, or OpenAI.
* **Tools**: Give the Agent the ability to query databases, check calendars, or transfer calls.