Configurations

Tracing

Every call processed by an Ortavox Agent is fully traceable, giving you complete visibility from STT input through LLM reasoning to TTS output.

Agent Configuration Options

You can configure call behaviour and observability at the Agent level:

1{
2  "max_call_duration": 600,
3  "start_message": "Hello! How can I help you today?",
4  "start_message_mode": "assistant-speaks-first"
5}
PropertyTypeDefaultDescription
max_call_durationnumber600Maximum call length in seconds
start_messagestring—First message the agent says when the call connects
start_message_modestring—Controls whether the agent or user speaks first

Call Metadata

Every completed call records structured metadata available via the GET /v1/calls/{callId} endpoint:

FieldDescription
statusFinal call status (completed, failed, missed)
durationTotal call duration in seconds
startedAtISO 8601 timestamp of call start
endedAtISO 8601 timestamp of call end
transcriptFull text transcript of the conversation
recordingUrlURL to the call recording (if enabled)

Viewing Traces

Navigate to Dashboard → Calls and select any call to view the full conversation transcript and timeline.